Lorenzo is founder of Amsterdam based QXIP BV, Co-Founder and Developer of the HOMER SIPCAPTURE Project. Formerly a Sound Engineer, Lorenzo has been deeply involved with telecommunications and VoIP for well over a decade and has contributed ideas, design concepts and code to many voice-related Open-Source and commercial projects specializing in active and passive monitoring solutions with his team at QXIP.
An Introduction to QRYN
Introducing QRYN, an open-source, high performance and cost-effective platform for logs, metrics and telemetry events natively integrated in HOMER/HEPIC and designed for the next-generation of Telecoms and RTC Enterprises.
Successful international speaker, Diego Gosmar is a manager with over 20 years of experience in the ICT sector and a writer with a passion for innovation. He is the a Telco expert and author of the new book “Machine Learning – The sixth chakra of Artificial Intelligence.”
Diego’s experience is linked to Machine Learning and Artificial Intelligence (AI) with particular attention to speech analysis, sentiment analysis, omni, and customer service applications through advanced forecasting and IVR models, especially related to Open Source applications.
Artificial Intelligence applications for Contact Center
Nowadays, Artificial Intelligence can use Machine Learning algorithms to provide benefits in the call center space, especially when we can deal with some high-quality Telco Data.
Three main AI applications for contact center will be described, from Conversational AI and Sentiment Analysis, to the Agent Recommendation application with Recurring Neural Networks and Generative Transformer.
Not just benefits, but also some main challenges and case studies will be tackled: dealing with conversations by using machine learning and AI is an opportunity, however proper dialog design and multiple other techniques must be considered to experience good performances.
Daniel co-founded Kamailio in June 2005, aiming to build a solid SIP server project where openness to community and contributions has an important role, previously being core developer of SIP Express Router (SER) from its early beginning in 2002. He has a Master’s degree in Computer Science and Engineering from the Polytechnics University of Bucharest and worked as a researcher in network communications at Fraunhofer Fokus Institute, Berlin, Germany. His activity is done at Asipto, a company targeting to offer and build reliable services and solutions that benefit at maximum from Kamailio’s flexibility and features.
Kamailio for topology hiding and core SIP network protection
Kamailio is a high capacity SIP packet routing engine offering many functions for detecting and blocking malicious traffic targeting real time communication services. Along side, it can be used to hide the routing path, keeping sensitive details out of the sight of bad actors and untrusted peers, significantly increasing the security of RTC systems deployed on the cloud. This talk present the mechanisms offered by Kamailio to completely hide and protect your farm of SIP application systems (PBXes, PSTN gateways, audio/video conferencing systems or other media servers) deployed in your cloud core network.
Fred’s primary role is a VoIP Consultant, specializing in Open Source software including Asterisk, Kamailio (formerly OpenSER), and FreeSWITCH. Fred enjoys evangelizing open source telecom and has spoken at Astricon, Kamailio World, Cluecon, and more. Fred is also a member of the Kamailio project and the founder of APIBAN; helping to protect SIP systems from unwanted traffic.
Protecting SIP Servers with APIBAN
APIBAN provides simple integration with IPTABLES to help protect your FreeSWITCH instance (or other SIP servers) from unwanted SIP traffic. APIBAN is a free (as in beer) service and also includes a local api to manage your own iptables chain.