About the Session
Voiceprint solutions made a big bet, that customers will opt in, enroll early, and trust you with their biometric data.
Spoiler: They don’t. We'll start with the value of voiceprint to contact centers, where it falls short, and its broader context in preventing fraud. From there, we'll explore what an ideal voice print system might look like if we built it with all the knowledge we have today, what it looks like at VoxEQ, and what we think the future of voiceprint and AI-assisted fraud prevention will be.
