Daniel Kaplan

Beyond IVR: Why Conversational Apps are the Platonic Ideal of SaaS and e-Commerce

The platonic ideal of a B2B website: give the visitor everything they need to fulfill their intent without talking to a human. If LLMs continue to evolve at their current pace, Generative IVR offers the perfect framework to deliver on websites' platonic ideal: a self-service system for fulfilling every stage of the customer relationship minimal involvement from humans.