Thomas McCarthy-Howe

Thomas McCarthy-Howe is the Chief Technology Officer at Strolid, where he leads the development of innovative solutions that help car dealers better engage and serve their customers. With over 30 years of experience in real-time communications, Thomas has established himself as a visionary leader in the industry, founding several companies that have achieved successful public offerings or acquisitions. As co-author of the IETF vCon working group draft, Thomas is at the forefront of conversational AI governance and personal data protection—critical areas shaping the future of customer interactions. His philosophy is simple but powerful: listen to customers. For real. Thomas's technical expertise spans VoIP, SIP, ADSL, and voice architecture, innovations that have earned him 15 patents and multiple industry awards. Throughout his career, he has consistently focused on creating products that enhance customer experience while improving agent satisfaction and productivity. A graduate of the University of Massachusetts, Thomas brings both deep technical knowledge and practical business acumen to his work. When he's not revolutionizing customer communications, he can be found on Cape Cod, where he currently resides.