Pratik Patel: Building the Next-Gen Contact Center with WhatsApp Business Calling and AI

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8/13/2026
 
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11:00 am
 - 
11:30 am

About the Session

WhatsApp Business Calling now speaks native SIP, letting a WhatsApp number send and receive calls along side chat directly through your own infrastructure. This talk is a field report on combining WhatsApp's Calling API, FreeSWITCH, and AI voice agents into one real, production contact center — covering the actual call path from WhatsApp to your dialplan, the API calls and FreeSWITCH configuration behind it, regional compliance across the US, UK, and EU.

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