·
8/12/2026

Ruchir Brahmbhatt: Whispering in the Agent's Ear. Real-Time Agent Assist on a Live Call

8/12/2026
2:45 pm
–
3:15 pm
InterContinental Chicago
About the session

We put real-time transcription and a language model into a live call's media path to assist agents. This talk covers the architecture — media forking, streaming speech-to-text, model-driven suggestions — the latency war that decides whether any of it is usable, and the honest list of things that didn't work.

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Date
8/12/2026
Time
2:45 pm
–
3:15 pm
Format
Same day

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Chicago · August 9–12, 2027

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